Privacy Policy for All Things Calls
Effective Date: February 5, 2025
All Things Calls (“Company,” “We,” “Us,” or “Ours”) is committed to respecting and protecting your privacy. This Privacy Policy outlines how we handle your personal information and other data we collect. Capitalized terms not defined herein shall have the meanings set forth in the Terms of Service (“TOS”). By accessing or using our Website and/or services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy in their entirety, you may not access or use our Website or services.
Consent
By visiting or browsing our Website, you consent to the collection, use, storage, and disclosure of your Personal Information as described in this Privacy Policy.
Personal Information Collected
For the purposes of this Privacy Policy, “Personal Information” refers to any information that can identify you as an individual. We collect Personal Information primarily when you use or visit the Website and/or complete a form. The types of Personal Information we may collect include, but are not limited to:
- First and last name
- Email address
- Telephone number
- Social security number
- Any other information necessary to provide our services
Non-Personal Identification Information
We may also collect Non-Personal Identification Information when you interact with our Website. This may include data such as your browser type, operating system, Internet service provider, and other technical information about your connection to the Website. Additionally, we may gather anonymous Non-Personal Information for marketing purposes or to improve your Website experience.
Cookies
We may send cookies or GIF files (collectively, “Cookies”) to your computer or device when you visit our Website. A Cookie is a small piece of data that helps us enhance your experience on our Website by remembering your preferences. You may choose to set your browser to refuse cookies or alert you when cookies are being sent.
Use of Collected Information
We may use your Personal Information for legal purposes, including but not limited to:
- Verifying your identity
- Sending commercial or marketing messages
- Providing content tailored to your interests
- Following up on specific transactions initiated on the Website
- Conducting internal research and reporting
- Monitoring and improving Website usage
- Enhancing our products and services
- Delivering targeted advertisements
- Responding to your inquiries or feedback
In addition, we may use your Personal Information for the following:
- Significant Announcements: We may contact you via email to notify you of significant changes to the Website or services that could affect your use.
- Product Information and Promotions: We may use your email to inform you about product or service offers, promotions, or updates.
- Third-Party Promotions: Occasionally, we may alert you about special sales promotions from our business partners.
- Third-Party Agents: We may share your Personal Information with trusted third-party agents or service providers to assist in performing services related to the Website and services. These third parties are prohibited from using your Personal Information for their own purposes.
Disclaimer: No Sale of Information to Third Parties
At Apello Call Center, we are committed to protecting your privacy. We do not sell, rent, or trade your personal information to third parties for marketing or other commercial purposes.
The information you provide to us is used solely for the purpose of delivering our services to you and improving your experience with us. We may share your information with trusted service providers who assist in delivering our services, but only to the extent necessary for them to perform their functions. These third-party providers are prohibited from using your information for any other purpose.
Release of Personal Information
We may release Personal Information if:
- We believe the Website and/or services are being used in violation of the Terms of Use or to engage in unlawful acts.
- The information is subpoenaed; however, where permitted by law, we will notify you before disclosing Personal Information in response to a subpoena.
- The Company undergoes a merger, acquisition, or sale, in which case you will be notified via email or through a prominent notice on the Website of any changes in ownership or use of your Personal Information.
Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Each third-party website has its own privacy policy, and we are not liable for their actions.
Analytics
We may use third-party services like Google Analytics to monitor and analyze the use of our products and services. Google Analytics collects data to track and report Website traffic and may share this data with other Google services. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.
For more details on Google’s privacy practices, visit Google Privacy & Terms.
Behavioral Remarketing
We use Google AdWords remarketing services to advertise on third-party websites. Both we and our third-party vendors may use cookies to deliver ads based on your past visits to the Website. You can opt-out of Google Analytics for Display Advertising by customizing your Google Display Network ads here.
Security
We store Personal Information on secure servers protected by protocols and procedures designed to ensure its security. However, no system can guarantee 100% security. While we strive to protect your information, you acknowledge that you provide it at your own risk.
Access to Personal Information is limited to employees or third-party agents who need it to perform specific functions.
If a security breach occurs, we will notify you via email and comply with applicable federal and state laws. Notice may be delayed to allow for law enforcement and remedial measures.
Minors
Our Website and services are not intended for children under the age of 18. We do not knowingly collect information from minors. If you are a California resident under 18, you may request the removal of content or information you have posted by contacting us at team@apellocallcenters.com.
Opt-Out/Unsubscribe
To opt out of email or promotional communications, follow the instructions at the end of the email or email us at team@apellocallcenters.com.
Mobile Communications
By providing us with your mobile phone number, you consent to receive communications via phone calls, text messages, or emails, which may include automated systems and prerecorded messages.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on the Website with an updated effective date.
California Privacy Rights
For California residents, this section outlines your rights under the California Consumer Privacy Act (“CCPA”). If you are a California resident, you may request access to or deletion of your personal information, subject to legal exceptions. You may also opt-out of the sale of your personal information.
To make a request, please contact us at team@apellocallcenters.com. We may ask for verification before processing the request.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Apello Call Centers Inc.
4370 CHICAGO DR SW STE.118
GRANDVILLE MI 49418
Phone: (888) 304-1162
Email: team@apellocallcenters.com